SYLO USA · Customer policies
Website Terms of Use
Approvals and commitments under these policies must be confirmed in writing by SYLO USA LLC through an authorized representative. This requirement does not limit customer rights or delay remedies required by law.
Purpose and scope
The website introduces SYLO's research materials, laboratory components, manufacturing and lyophilization services, documentation, and quotation process. It is intended for professional research, manufacturing, procurement, and technical teams. Website information is a starting point for discussion; it is not an accepted quotation, production specification, service agreement, or online offer to take payment. An inquiry does not reserve inventory, establish an account, or authorize work.
Authorized use
Provide accurate organization and contact details and act within your authority. Use the website only for lawful purposes consistent with its research-use-only scope. Do not impersonate another organization, bypass access restrictions, introduce malicious content, interfere with the service, or obtain information belonging to another customer. We may restrict misuse while addressing obligations from any existing accepted contract separately.
Project inquiries
Describe the material, component, or service, intended research use, quantities, specifications, documentation needs, and desired timing. We may request clarification to assess feasibility. Do not send proprietary formulas, credentials, sensitive personal records, or protected third party material through an ordinary inquiry field. Arrange an appropriate confidential channel and written protections before sharing sensitive technical information.
Website content and rights
SYLO branding, original content, and design belong to their respective rights holders. You may use our website to evaluate a potential project. Do not misrepresent our information or alter analytical reports. Laboratory, supplier, and customer documentation retains its original ownership and permitted-use restrictions. Linking to an authentic public document does not grant rights to modify it or use it for unrelated material.
Availability and updates
Descriptions and availability may change. We do not promise uninterrupted website access or that general content meets every project's requirements. Accepted written order and project documents define specific commitments. Policy revisions are dated and prospective; they do not silently alter an existing contract. Contact the company through the confirmed operational route or published mailing address. Governing law, venue, and dispute terms must be confirmed before adoption; transaction documents must state any agreed choices without overriding mandatory law.