SYLO USA · Customer policies
Terms for Supply and Manufacturing Engagements
Approvals and commitments under these policies must be confirmed in writing by SYLO USA LLC through an authorized representative. This requirement does not limit customer rights or delay remedies required by law.
Contract documents and acceptance
These draft terms cover proposed research-material and laboratory-component supply and specification-based manufacturing or lyophilization services. Before acceptance, the quotation and scope must identify the actual contracting parties, items or services, specifications, quantities, deliverables, documentation, price, taxes, payment, acceptance criteria, shipment, and timing. Work begins only after both parties' authorized written acceptance and satisfaction of any agreed prerequisites. Neither submitting an inquiry nor sending unsolicited materials creates a contract.
Document priority and purchase orders
A signed negotiated agreement controls the matters it addresses, followed by its agreed project scope or quotation, then the adopted version of these terms. Conflicting customer purchase-order provisions require express written resolution before acceptance; receipt of a purchase order alone is not agreement to all of its provisions. Applicable mandatory rights remain effective regardless of document priority.
Pricing and payment
Prices, minimum quantities, quote validity, currency, taxes, payment methods, deposits, milestones, and any credit terms are stated in the accepted quotation. No standard quote-validity period, full-prepayment requirement, or particular bank-payment method is imposed by these drafts. Verify changes to payment instructions through an established trusted contact route. Never submit banking passwords or payment credentials through website inquiry fields.
Specifications and responsibilities
The accepted scope determines material identity and form, component dimensions and compatibility, process steps, output presentation, tolerances, documentation, and agreed test methods. Each party must identify what it supplies and approves. Substitutions, additional processing, special testing, and changes require written agreement. The availability of a standard material or component does not establish compatibility with every process.
Conformity and warranties
SYLO's express commitments are the product and service requirements in the accepted contract. General website wording does not replace those requirements. Testing is specific to the agreed material, process, sample, and method. No fixed purity percentage or universal test panel is promised by these policies. Website images and facility descriptions alone are not proof of a particular qualification or certification. No warranty exclusion may contradict an express accepted promise or remove a mandatory right.
Risk, liability, and disputes
The agreement must allocate custody of customer property, shipment risk, insurance, limitations of liability, and any narrowly defined indemnity before work begins. This draft does not impose an automatic liability cap or broad customer indemnity without negotiation and legal review. Any adopted limit must retain rights that cannot lawfully be excluded and must not defeat an agreed remedy. Escalate disputes first through the company's authorized contact route; the contract must specify any further agreed dispute process.