SYLO USA · Customer policies
Specifications Quality and COA Documentation Policy
Approvals and commitments under these policies must be confirmed in writing by SYLO USA LLC through an authorized representative. This requirement does not limit customer rights or delay remedies required by law.
Product and project specifications
Requirements are defined for the actual material, component, and manufacturing project. Peptide inquiries should identify compound or sequence where relevant, form, quantity, target characteristics, and documentation needs. Component inquiries should identify dimensions, vial and closure fit, nested presentation, packaging, and agreed condition. Manufacturing inquiries should define processing and output requirements. All acceptance criteria must be agreed before reliance on them.
Testing and certificates
COA availability, issuing party, tested attributes, methods, limits, sample basis, and additional testing are discussed for each quotation. No supplier or laboratory is designated across all projects by this policy. A COA describes the identified material or samples and declared methods; it is not proof that every unit was tested or that an unrelated batch meets the same result. Preliminary, incomplete, or revised results must be identified accurately.
Sterile components and processing
The accepted component specification and supporting documentation define the stated sterile presentation and handling requirements. A component's documented condition does not by itself validate a customer's process, demonstrate compatibility, or establish the condition of all manufactured output. Projects requiring controlled environmental conditions, special validation, or qualification must define those needs and obtain supported written confirmation.
Records access and release
Request documentation during inquiry and before contract acceptance. Availability and disclosure depend on the scope, issuer rights, customer confidentiality, and agreed record requirements. No automatic public COA library, applicant-only dashboard, raw-data entitlement, or physical sample-retention practice is promised. Define batch traceability, record contents, access, retention, and any retained samples in the relevant supply or project documents.
Nonconformity and claims
Identify results that do not meet accepted criteria and resolve their disposition before representing output as conforming. Record corrections and report revisions without concealing the earlier finding. Stop or hold affected work or material when warranted, assess related orders, and notify affected parties as required by the contract and applicable law. No policy substitutes for evidence supporting the actual capability or result claimed.