SYLO USA · Customer policies
Privacy Notice
Approvals and commitments under these policies must be confirmed in writing by SYLO USA LLC through an authorized representative. This requirement does not limit customer rights or delay remedies required by law.
Scope and company contact
This draft describes the SYLO website's inquiry-based business. The intended entity is SYLO USA LLC; the actual responsible entity and monitored contact routes must be confirmed before adoption. It covers information about visitors and business representatives, including project contacts. The website supports inquiries and quotations; it does not provide online checkout.
Information collected
When enabled, the inquiry form collects your name, work email, company or laboratory, selected product or service interest, project details, and research-use acknowledgment. We receive further information you choose to provide through project correspondence. Accepted engagements may require contact, delivery, specification, contract, and invoice records. Hosting and security systems may process IP addresses, browser information, page requests, timestamps, and logs. The current form does not request telephone numbers, business-registration uploads, identity documents, payment credentials, or files.
Purposes and disclosures
We use relevant information to respond to inquiries, review feasibility, prepare quotations, coordinate agreed projects, provide requested documents, administer business records, secure the service, and meet legal obligations. Authorized personnel and service providers receive only information relevant to their roles. An approved project provider may receive necessary technical information under agreed confidentiality terms. Professional advisers or authorities may receive information when necessary and lawful. We do not authorize reuse of inquiry contact lists for an unrelated business's advertising.
Service providers and preview status
Vercel hosts the customer review website. Its inquiry submission is disabled and it is separate from the local development backend and any future live inquiry service. Production hosting, email, storage, and project-provider arrangements must be documented before the live notice is adopted. Provider processing locations may differ from the customer's location.
Retention and safeguards
Retain information only for the inquiry, accepted project, legitimate business-record needs, or legal obligations. The company must adopt and implement a record-specific schedule, including backup expiry, before stating fixed periods. Security practices must be proportionate to actual data and risks and verified in the live systems. This draft does not establish that every proposed control is already operating or promise absolute security.
Choices and rights
Use the confirmed contact route or published mailing address to ask about access, correction, deletion, or applicable privacy rights. We verify requests proportionately and explain necessary retention or a lawful refusal; appeals are handled where applicable. A business inquiry is not blanket marketing consent. Any future marketing must provide appropriate choices and unsubscribe mechanisms. This site is intended for professional research organizations, not children; do not submit a child's personal information.
Updates
Date material changes and explain significant changes in purpose or data flows before relying on them. Applicable rights depend on the jurisdiction and business facts; no unsupported statement that all privacy statutes apply, or that business contacts have no rights, is made. The Cookie Notice explains the website's currently identified attribution features.