SYLO USA · Customer policies
Customer Materials Confidentiality and Intellectual Property Policy
Approvals and commitments under these policies must be confirmed in writing by SYLO USA LLC through an authorized representative. This requirement does not limit customer rights or delay remedies required by law.
Initial inquiry and sensitive information
Ordinary website inquiry fields are for an initial non-confidential brief. Before sharing proprietary sequences, formulas, processes, drawings, or sensitive project data, agree appropriate written confidentiality terms and an approved exchange method. Sending an inquiry does not itself establish an NDA or authorize unrestricted disclosure of another party's information.
Ownership and permitted use
Each party retains its existing intellectual property. Customer inputs and instructions are used only for the accepted project and agreed supporting purposes. The customer must have the rights needed to supply them and permit the agreed work. SYLO does not acquire ownership of customer formulas solely because it processes them; the customer does not automatically acquire SYLO's pre-existing process know-how or third party rights.
New work product and outside providers
Define ownership or licensing of new developments, process improvements, results, records, and deliverables before work begins, including any payment conditions. Identify any permitted outside manufacturer or testing provider and the confidentiality and use restrictions applicable to them. No broad transfer of background knowledge, laboratory report rights, or unrelated intellectual property is assumed by these public drafts.
Custody records and project end
Specify custody, storage, access, loss allocation, and authorized use of customer-supplied materials and equipment. At project end, follow the agreed return, disposal, or retention instructions, subject to legal and safety duties. Define what records remain, why they are kept, and access protections. Do not use customer names, project results, formulas, or identifying case studies for promotion without appropriate permission.